FAQ
- Q:What are the procedures for account opening and what documents are required?
A:Our account opening procedures are strictly complied with the requirements of the Hong Kong Securities and Futures Commission. For more details, please click here.
- Q:What investment products can be traded in HK stock market?
A:You can trade stocks, warrants and callable bull/bear contracts listed on the Stock Exchange of Hong Kong.
- Q:How does it charge for different services?
A:Details charges and fees can be checked in here.
- Q:How can I deposit funds?
A:Clients can deposit through bank or cheques and fax the bank slip to us.
- Q:When can I withdrawal money from selling stocks?
A:We provide T+2 settlement facilities. Normally the money from selling stock(s) will be credited to client’s account and available for withdrawal after two working days from the trading day.
- Q:How can I withdraw funds?
A:Clients can withdraw funds by the following means: Deposit to client’s bank account, collection of cheque in person or by authorized person.
- Q:When will the cash withdrawal instructions be processed?
A:The cash withdrawal instruction submitted before 12:00noon of a trading day will be processed within the same day. The orders submitted after 12:00noon will be processed on the next trading day.
- Q:What statement will I receive?
A:You will receive Bought/Sold Confirmation and Monthly Statement.
Bought/Sold confirmation will be sent to you via e-mail at the end of each trading day. Monthly Statement will be sent via e-mail to you whenever you had engaged in any transaction/portfolio activities in the preceding month.
- Q:How will I be informed of IPO?
A:IPO news will be posted on our company website. For more details, please click here.
- Q:How come price content web applet cannot be displayed after I successful login to the trading platform.
A:In general, user fails to run price content web applet may be due to the following reasons.
- OS has no JAVA program.
- The installed JAVA program version is too old. Please go here to download the latest version and re-login to the system.